FAQ
Are They Waterproof?
Our watches have a 3ATM water resistance, meaning they can handle splashes and rain but are not suitable for swimming or diving. Water resistance can be affected by factors like an improperly screwed crown, sudden impact, or temperature changes. Please note that any markings on our dials are decorative and do not indicate actual water resistance levels.
What warranty is offered?
Every watch comes with a 2-year warranty, reflecting our confidence in the quality and craftsmanship of our products.
Where Are Watches Assembled?
We assemble as many of our watches as possible in the UK, ensuring quality craftsmanship and attention to detail. However, to reduce wait times, we may collaborate with trusted partner workshops in countries like Japan and China.
Some custom Seiko mods may be assembled outside the UK due to workshops not selling individual parts. In such cases, you will be notified before assembly.
For any questions about assembly locations, feel free to contact us—your satisfaction is our priority.
What is your money-back policy
We offer a 30-day money-back guarantee from the date you receive your watch. This ensures your complete satisfaction with your purchase.
Where Is My Order Confirmation?
Your order confirmation is automatically sent to your email immediately after placing your order. If you haven’t received it within 24 hours, please check your spam or junk folder as it may have been redirected there. If it's still missing, feel free to contact us via email (support@monomods.com), and we’ll be happy to assist you in verifying your order.
What are the cancellation terms?
Cancellations are accepted within 24 hours of placing your order at no additional cost.
How can I reach customer support?
You can contact our support team via email, Facebook, or through our website for any assistance you may need.
Why might there be an extended delivery time?
During peak periods, we may experience high order volumes, which can lead to longer processing and delivery times.
What is the expected shipping time?
Delivery typically takes between 5 to 14 days. However, delays can occur due to high demand or logistical issues.
Can I return the watch after cancellation?
Yes, if you missed the cancellation window, you can still return the watch under our 30-day money-back guarantee. Please contact us to initiate the return process.
What happens if I miss the cancellation deadline?
After the initial 24-hour window, cancellations are not possible as we begin procuring components immediately.
What is a Custom Mod Watch?
A custom mod watch is a hand-assembled timepiece built with reliable Japanese Premium automatic movements and refined with high-quality aftermarket components. Each model features durable 316L stainless steel, sapphire crystal, and ceramic details for lasting clarity and precision. Designed for enthusiasts who value craftsmanship and individuality, custom mods offer a unique way to own a personalised automatic watch with premium materials and expert assembly
Are You Affiliated with Any Brand?
No, we are not affiliated with any brand in any way.We use genuine TMI Japanese automatic movements for their proven quality and reliability. Each timepiece is then meticulously assembled with custom parts, creating a unique watch tailored exclusively for each client.