Shipping policy

Shipping Policy

At MONOMODS, we're committed to providing a smooth and reliable shipping experience. Please review the information below for details on order processing, delivery times, pricing, currencies, tracking, and supported regions.


Order Handling

  • Processing time: 1–5 business days (Monday–Friday)

  • Orders placed before 4:00 PM (GMT) are processed the same day

  • Orders placed after 4:00 PM are processed the next business day

  • Once your order ships, you'll receive a confirmation email with your tracking number and tracking link


Pricing & Currency

Express Shipping has a base price of $12 USD. For customers shopping in another supported currency, the shipping price is converted to the corresponding local currency.

Country Currency Express Shipping Cost
United States USD $ $12 USD
United Kingdom GBP £ £9 GBP
Australia AUD $ A$17 AUD
Canada CAD $ CA$17 CAD
Italy EUR € €11 EUR
Germany EUR € €11 EUR
Ireland EUR € €11 EUR
France EUR € €11 EUR
Netherlands EUR € €11 EUR
Belgium EUR € €11 EUR
Austria EUR € €11 EUR
Spain EUR € €11 EUR
Portugal EUR € €11 EUR
Finland EUR € €11 EUR
Denmark DKK kr 80 DKK
Greenland DKK kr 80 DKK
Norway NOK kr 115 NOK
Sweden SEK kr 120 SEK
Switzerland CHF CHF 10
Poland PLN zł 47 PLN
Romania RON lei 57 RON
New Zealand NZD $ NZ$20 NZD
Saudi Arabia SAR ﷼ 45 SAR
United Arab Emirates AED د.إ AED 44
Singapore SGD $ S$15 SGD
South Korea KRW ₩ ₩16,000 KRW

Local currency amounts are based on the equivalent of approximately $12 USD and are rounded for convenience. Exchange rates may fluctuate over time.


Shipping & Delivery

We currently ship to the following countries:

Europe:
Italy, Germany, Ireland, France, Netherlands, Belgium, Austria, Spain, Portugal, Finland, United Kingdom, Denmark, Greenland, Norway, Sweden, Switzerland, Poland, and Romania.

North America:
United States and Canada.

Oceania:
Australia and New Zealand.

Middle East:
Saudi Arabia and United Arab Emirates.

Asia:
Singapore and South Korea.

Shipping Method Cost Delivery Time (total including processing)
Standard Shipping Free 6–17 business days
Express Shipping See pricing table above 4–12 business days

Total delivery time = processing time + shipping time.

Standard Shipping: approximately 5–12 business days after dispatch.
Express Shipping: approximately 3–7 business days after dispatch.

Deliveries are generally made Monday to Friday, excluding public holidays.

Please note that international shipments can occasionally experience delays due to customs processing, local carrier operations, public holidays, or other circumstances outside our control.


Tracking Information

  • All orders include tracking

  • Tracking details are emailed once your order has been shipped

  • Tracking updates may take up to 48 hours to appear

  • For international shipments, tracking may not show detailed updates while the parcel is in international transit

  • Tracking will normally update again once the parcel reaches the destination country and is processed by the local delivery carrier


Delivery Restrictions

  • We do not deliver to PO Boxes, APO, or FPO addresses

  • Delivery is currently available to:

United States, United Kingdom, Australia, Canada, New Zealand, Italy, Germany, Ireland, France, Netherlands, Belgium, Austria, Spain, Portugal, Finland, Denmark, Greenland, Norway, Sweden, Switzerland, Poland, Romania, Saudi Arabia, United Arab Emirates, Singapore, and South Korea.


Lost or Missing Packages

If your tracking shows "Delivered" but you haven't received your package:

  1. Double-check the shipping address provided with your order

  2. Check with neighbors, household members, reception, or building management

  3. Contact the local carrier using your tracking number

  4. If the carrier confirms that the package has been lost, contact us at support@monomods.com with your order number

If the shipment is confirmed lost, we will review the case and arrange an appropriate replacement or refund.


Business Information

Store Name: MONOMODS
Business Registration: 14746191
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@monomods.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)