Refund policy

At MONOMODS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund process.

Return Window and Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original condition, and include all original packaging and accessories.

  • Returns are available for both defective and non-defective items.

  • To begin a return, please contact us at support@monomods.com with your order number and reason for return. Our team will provide full instructions and a return label.

Exchange Policy

  • Exchanges are accepted within 30 days of delivery.

  • Items must meet the same condition requirements as above.

  • If your preferred replacement is unavailable, we will issue a full refund instead.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include:

  1. Your order number

  2. Clear photographs of the damaged or defective area

  3. A short description of the issue

After reviewing your case, we will promptly arrange a replacement, exchange, or full refund, depending on your preference.

Refund Process

  • Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7 business days.

  • You’ll receive a confirmation email once your refund is processed.

Late or Missing Refunds

If you haven’t received your refund within the stated period:

  1. Recheck your payment account or bank.

  2. Contact your payment provider, as processing times can vary.

  3. If the issue persists, reach out to us at support@monomods.com for assistance.

Non-Returnable Items

We cannot accept returns if:

  • The item has been worn, used, or altered.

  • The return request is made after 30 days of delivery.

  • The item is sent back without prior authorization.

Return Shipping & Fees

  • Return Method: By mail only

  • Return Label: Customer responsibility  the customer arranges and pays for return shipping.

  • Restocking Fee: None

  • Refund Processing Time: Within 7 business days after inspection

Return Address

MONOMODS
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom

Order Cancellations

You may cancel your order within 24 hours of purchase, provided it has not yet been processed or shipped.
To cancel, please contact our customer support team immediately at support@monomods.com with your order number and reason for cancellation. We will confirm your cancellation status by email.

Contact Us

Store Name: MONOMODS
Business Registration: 114746191
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@monomods.com
Phone: +44 7883 416991
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)